FAQ's

1. How long will it take for my web site to be designed and/or developed?

 The time frame of a website design project is often dictated by the client. If you have a deadline in mind we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text / images) to be sent to us by the client.The time scale is also dictated by the size of your website, the complexity of your site design, and our current client design schedule.

2. How much does a web site cost?
 There are quite a few factors that are going to affect the cost of your website. These factors include how many pages you are going to have, if you wish to content manage the site, if you will sell products or services on your website, the graphic design work involved, and how interactive you will want your web site to be. A discussion with one of the team would be the
  first place to start.

3. Will we need to have a meeting in connection with the web site design?
 We welcome anyone who would like to meet with us first to discuss their requirements face to face, wherever geographically possible.It is not always necessary to meet as in the majority of cases most of our websites are generally completed with contact via email and telephone.

4. Once my website design is completed, what aftersales services do you offer?
 After the completion of a website, we offer full support to all of our customers, should they encounter any problems or require any enhancements. We offer site maintenance so that your web site need never get out of date. We also offer Search Engine Optimisation to help increase your sites ranking in search engines.We offer any printed design work that you may wish to have done to increase brand and overall company awareness

5. What is web hosting? Web hosting is an annual fee that you pay to have your web site accessible on the Internet.
  We can provide web hosting for our clients.

6. What is a domain name? A domain name is a specific web site address that you choose and register, for example, our domain name is www.jargoncreative.co.uk. We can register your chosen domain name for you.
 
7. Can I choose you to design my site and use my own web hosting? Yes, you can use any web host you like. Once your web site is ready to go live, you will have to provide us with your web hosting ftp login username and password so that we can upload your website for you.

8. In what format should I supply text and images for my web site? If you can, all text and images need to be sent to us electronically. For example, all text should be supplied in a Word document and all images should be supplied in jpg or pdf.

9. How do I up-date my website? There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to you, although of course we will be glad to advise you which method will suit your needs best.If you have a small website consisting of just a few pages and will only wish to make changes every 6 months to a year, then this is usually more cost effective for Jargon to carry out any changes you need.  We can provide an on-line Content Management System (CMS) where you can either update individual products/ pages/ services or particular sections of your website, e.g. Latest News, yourself. If you do not have the time to content manage your web site, then Jargon can do this for you.

10. What is site maintenance? Site maintenance is a fee paid monthly to Jargon, so that we can keep your site updated with new content that you provide to us. Most good sites have new content updated regularly. Fresh content is what will keep your visitors coming back. This is an optional service that we provide for our customers. Alternatively this can be arranged as a retainer to also cover design work if you wish.

11. Can you use Flash animation in your web site design? Yes we do use flash as and when required. It is important to note that there are times when flash animations can be an asset but it would be unwise to use 'flash' to create an entire website or even entire pages of your website as search engines are not able to read content in flash and therefore any words used in animations will not be indexed by the search engines.Generally it is best to use flash for smaller banner advertisments or demonstrations and incorporate the flash animation into a web page which also includes some written text in html. This way the search engines will be able to index your information.

12. Can I get e-mail with my website? Yes, you can have email with your website. You can use an existing email account that you may already have, or alternatively Jargon can set up any email accounts you will need.

13. Can I have an e-commerce system for my website? Yes you can. If you wish to sell products or services on-line.

14. Will there be any training provided with the Content Management System(CMS)?  Our Content Management Systems are really easy to use. We will provide you with easy to
  follow documentation - however, if at any time you have any questions we are available at the end of the telephone to run through the procedures or to answer any queries.

15. Can I see how many visitors i've had to my website?  Yes, we can provide web tracking software which records where your visitors are coming from and which pages they have looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

16. Web site content - What do I put on my site? This would depend on the goals of your website. If you run a business website you would include as much information about your products or services that your customers would need to purchase from you.